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I have a reservation with "Processing" status. Why I can not delete it?

Answer

You might see reservations with "Processing" status in grey and nothing else. You can not delete it or edit it. This is a normal behavior of HBook.

The processing status is normal when a payment is processed so it should be there but only for a very short time. You should not even realize it was as "Processing" status. It disappear once the payment is completed and the customer is redirected to the Thank you page.

If a payment is not completed (for example the customer clicked the back button while Paypal is processing the payment or he was interrupted by a phone call), the reservation will have the status "Processing" for one hour. After one hour, the not-completed reservation is deleted and the room is again available for these dates.

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