|
When I create a new Accommodation, I only have description section and the settings "normal occupancy", "maximum occupancy", "starting price", "number of accommodation of this type" are missing. Why?
... |
|
|
A HBook licence can be used for one dev site and one live site. You can remove the licence for a site directly from the menu HBook->Licence.
|
|
|
In the emails settings, you might see a message indicating that the email address does not seem valid. In the email headers "From" and "Reply-to", it is required to provide a name and the associat... |
|
|
You might see reservations with "Processing" status in grey and nothing else. You can not delete it or edit it. This is a normal behavior of HBook.
The processing status is |
|
|
The Google map is not working and there is an error saying "This page didn't load Google Maps correctly. See the JavaScript console for technical details.". What should I do?
You need to get an Google... |
|
|
When I am on another language than the main language, the results of a search are not translated. They appear in the default language instead. How to fix that?
When you use WPML with HBook, you need t... |
|
|
It can happen that you need to get a validation code from our website to be able to activate HBook plugin. The process is quite straightforward:
1. When trying to validate your licence in HBook > ... |
|
|
After filling the booking form, no results are displayed but the page seems to constantly reload. When I hit the "Search" button, I am redirected to a page where there is no results and it seems stuck... |
|
|
With some server configuration, there is a cURL error when using Stripe or PayPal payment gateway. It will display an error similar to this one:
cURL Error 28: Operation timed out at 2001 milliseconds... |
|
|
I have set email templates but no emails are sent. The admin is not notified of a new reservation or the customer does not receive the confirmation of his booking. What should I do?
Emails can be tric... |
|
|
Have you a multi-language plugin? You can't see the accommodation settings for the accommodation type set up?
The accommodation settings are only displayed for the main language. HBook always use the ... |
|
|
If you have set a "Maximum selectable date" in HBook > Misc > Opening dates, the dates after that maximum date will appear in grey color and will not be selectable in front-end. You should doub... |
|
|
How can I allow search for more than 5 persons? I have set different maximum occupancy depending on the accommodation type. Some accommodation types are for more than 5 persons but it is not possible ... |
|
|
This message means that there is something not set properly. In most case, it will be one of the following:
the API Key is not correct: you can check your API Key for a project in your Google Map Cons... |
|
|
Adomus theme was initially released on Envato marketplace on 2015. After a few years, we have decided that we will sell all our themes directly from our website here. Therefore, it is not available an... |
|
|
If you are using WooCommerce plugin and have created users with HBook roles, you should prevent WooCommerce redirection after login.
Please add this code to the functions.php of your child theme:
/* D... |
|
Loading knowledgebase suggestions...
